Who we are and its group of services.

Acceptable Use Policy (AUP)

This Acceptable Use Policy (the “Agreement”) establishes the terms and conditions of Your use of hosting and related services (“Services”). In this Agreement, “You” and “Your” refer to you as the user of Our Services, or any agent, employee, servant, or person authorized to act on Your behalf. “We,” “us,” and “our” refer to CloudTusker, as well as its subsidiaries and sister companies (“CloudTusker”). This Agreement delineates Our obligations to You and clarifies Your obligations to Us for various services provided by CloudTusker.

When You use Your account or permit another individual to use it to purchase or otherwise acquire access to additional CloudTusker service(s) or products, or to cancel Your CloudTusker service(s) (even if We were not notified of such authorization), this Agreement governs such service or actions. The CloudTusker Terms of Service agreement (“TOS”) is incorporated herein by reference and is applicable to all Services under this Acceptable Use Policy.


User Obligations

You represent and warrant to CloudTusker that: Your content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising, or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract, or tort right of any person. You further warrant that You own Your account content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use, and display the content on and within Your server account. Additionally, You represent and warrant that the server content being hosted by CloudTusker shall not be used in connection with any illegal activity.

You expressly (i) grant to CloudTusker a license to cache the entirety of the content that is submitted, stored, distributed, or disseminated by You via the Services and Your website, including content supplied by third parties, hosted by CloudTusker under this Agreement; and (ii) agree that such caching does not infringe upon any of Your intellectual property rights or any third party’s intellectual property rights.


Prohibited Content and Activities

You agree not to use CloudTusker’s services to host, store, distribute, or engage in any content or activities that are illegal, harmful, or offensive. This includes, but is not limited to:

  1. Nudity and Pornographic Content: Any content containing nudity, pornographic material, or sexually explicit content is strictly prohibited. This includes text, images, videos, or any other form of media depicting full or partial nudity, sexual acts, or explicit sexual content.

  2. Hate Speech and Discrimination: Content that promotes hate, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic is not allowed.

  3. Illegal Activities: Content or activities that promote, encourage, or facilitate illegal activities, such as copyright infringement, hacking, fraud, drug trafficking, or any other criminal activities, are strictly prohibited. This includes, but is not limited to:

    • Violating any applicable laws, regulations, ordinances, or other legal requirements.
    • Making illegal communications to newsgroups, mailing lists, chat facilities, or other internet forums.
    • Attempting or allowing unauthorized access to CloudTusker’s website, servers, your hosting account, or the accounts of other CloudTusker customers.
    • Executing remote code or malicious software through the hosting account provided by CloudTusker.
    • Causing denial of service attacks, port scans, or other endangering and invasive procedures against CloudTusker’s servers, facilities, or those of other network hosts or internet users.
    • Forging signatures, identifying marks, or codes to deceive others regarding your true identity.
  4. Violent and Extremist Content: Content that depicts, glorifies, or encourages violence, cruelty, or extreme acts, including graphic violence, animal cruelty, or extremist ideologies, is not permitted.

  5. Malicious and Harmful Content: Content that contains malware, viruses, spyware, Trojan horses, worms, time bombs, corrupted files, or any other malicious code designed to harm, disrupt, or gain unauthorized access to systems or data is prohibited.

  6. Harassment and Cyberbullying: Content that targets, harasses, bullies, or defames individuals or organizations is not allowed.

  7. Child Exploitation: Any content related to the exploitation or sexualization of minors, including child pornography, is strictly prohibited and will be reported to the appropriate authorities.

  8. Intellectual Property Infringement: Hosting or distributing any content that infringes copyrights, trademarks, patents, trade secrets, or other proprietary rights of any third party is prohibited.

  9. Warez, Cracks, and Pirated Content: Distributing or hosting warez, cracks, pirated software, or any other content intended to circumvent intellectual property rights or licensing restrictions is not allowed.

  10. Proxy Services and Traffic Relaying: Operating any kind of proxy server, traffic relaying program, or rendering the service as a virtual private network (VPN) for traffic tunneling or networking is prohibited.

  11. Malicious Activities: Engaging in or instigating actions that cause harm to CloudTusker or other customers, such as actions resulting in the blacklisting of CloudTusker’s IP addresses by online spam databases or distributed denial-of-service (DDoS) attacks against servers, is strictly forbidden.

  12. Unacceptable Content: Uploading or hosting unacceptable material, including but not limited to IRC bots, image or file storage services, mirror or banner-ad services, topsites, streaming services, escrow, High-Yield Interest Programs (HYIP) or related sites, investment sites (FOREX, E-Gold Exchange, etc.), bitcoin miners, sale of controlled substances without proper permits, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, MUDs/RPGs, hate sites, hacking-focused sites/archives/programs, sites promoting illegal activities, IP scanners, brute force programs, mail bombers, and spam scripts.

CloudTusker reserves the right to determine, at its sole discretion, whether content or activities violate this policy. If prohibited content or activities are detected, CloudTusker may take appropriate action, including but not limited to account suspension, termination, or reporting to relevant authorities, without prior notice or refund.

You agree that CloudTusker has the sole right to decide what constitutes a violation of this policy and the appropriate severity of any corrective action. CloudTusker’s decision in such cases is binding and final and cannot be subject to further change. CloudTusker cannot and shall not be liable for any loss or damage arising from its measures against actions causing harm to CloudTusker or any other third party.

Any backup copies of the hosting account may be permanently deleted upon termination, and no refund will be due. CloudTusker will not be liable for any loss or damages in such cases.

At its discretion, CloudTusker can remove any content it determines to be prohibited by this Agreement or its Terms and Conditions. No backups will be kept of removed content.

You are solely responsible for ensuring that your content and activities comply with this policy and all applicable laws and regulations. Failure to comply may result in immediate account termination without prior notice or refund.


Email and Anti-SPAM Policy

You must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation regarding bulk and commercial email. You are prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not confirmed opt-in or closed-loop opt-in to mailings from You will be considered unsolicited email messages. When using and sending mass mailings, You must at all times maintain complete and accurate records of all consents and opt-ins and, upon request, provide said records to CloudTusker. If You cannot provide actual and verifiable proof of such consents and opt-ins, We will consider the mass mailing to be unsolicited. CloudTusker prohibits the following activities, listed without limitation:

  • Using the CloudTusker network and systems to receive replies to unsolicited mass email messages.
  • Forging email headers (i.e., “spoofing”).
  • Spamming using third-party proxy, aggregation of proxy lists, or proxy mailing software installation.
  • Configuring a mail server to accept and process third-party emails for sending with no user identification and/or authentication.
  • Hosting web pages advertised via “spam email” sent from another network (“spamvertising”).
  • Hosting any web pages or providing any services that support spam.
  • Using an API to bulk-generate or create mailboxes or email addresses.
  • Using weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, Usenet posts, pop-ups, instant messages, or text/SMS messages for sending, posting, or transmitting unsolicited bulk messages.
  • Advocating any activities prohibited by the Acceptable Use Section of this Agreement.

If we determine that you have deliberately or recklessly used our hosting services for sending SPAM email messages, we reserve the right to assess a £1000 charge to your account, which shall serve to compensate us for increased administration costs and expenses of redressing SPAM-related activity. You agree that if we determine you have deliberately or recklessly engaged in SPAM activity, we may assess the fee entirely at our discretion. The fee will be charged to your account, in accordance with the payment information submitted by you as part of your acquisition of our services. Furthermore, you agree that if we determine you have deliberately or recklessly engaged in SPAM activity, we may share information regarding your activities, including but not limited to your identity, with various anti-SPAM organizations and/or blacklists.

We take all SPAM issues extremely seriously and will take appropriate action whenever we deem necessary.

Disk Usage Provision

The content hosted on your website must be directly accessible via HTML or similarly coded web pages, ensuring all content is publicly available. Your website must primarily consist of standard web pages, predominantly HTML-based text, and graphics. Hosting accounts should be primarily composed of HTML and PHP files.

Downloadable files, media, and databases must adhere to the following limitations:

  • A maximum of 5GB of a shared hosting account may be allocated to music, video, or other multimedia files, including but not limited to .aac, .avi, .mp3, .mp4, .mpeg, .jpg, .png, .gif files.
  • A maximum of 5GB of a shared hosting account may be allocated to archive and disk image files that contain the complete contents and structure of a data storage medium.
  • A maximum of 1GB of a shared hosting account may be allocated to databases and database dumps, including but not limited to .sql files.
  • A maximum of 1GB of a shared hosting account may be allocated to executable files and all other files resulting from compiling a program.

Any user whose account/server consistently utilizes higher burstable resources agrees to upgrade to a package with higher resource availability.

CloudTusker, at its sole discretion, reserves the right to determine any unfair or inappropriate usage of content, which may result in immediate account suspension or mandatory upgrade to a package with higher resource availability. The decision to upgrade will be made solely by CloudTusker, based on its reasonable discretion.

CloudTusker reserves the right to remove the following file extensions (including but not limited to) without prior notice and at its sole discretion: .mp3, .mp4, .tar.gz, .zip, .wpress, .jpa, .exe, .wav.


Resource Limitations

The shared hosting services provided by CloudTusker involve the provision of web space on our servers, enabling you to upload website pages and files for the purpose of website publishing.

The shared hosting services offered by CloudTusker may be provided on an ‘unlimited’ basis in terms of server storage or bandwidth for routine ‘non-file-distribution’ web usage. For websites that allow the downloading of video or audio files, we reserve the right to impose a limit of ten (10) GB total per account.

In your use of the Shared Hosting Services (excluding the use of your own virtual private server), you may not:

a. Use more than 10% of our platform’s processing capacity. Activities that could cause such problems include, but are not limited to, CGI scripts and intensive FTP, PHP, or HTTP operations.

b. Run stand-alone, unattended server-side processes or any daemons, including but not limited to IRCd.

c. Run any type of web spider or indexer.

d. Run any software that interfaces with an Internet Relay Chat network.

e. Run any BitTorrent application, tracker, or client. You may link to legal torrent files off-site but may not host or store them on our servers.

f. Participate in any file-sharing/peer-to-peer activities.

g. Run any gaming servers or gaming-related facilities.

h. Run cron entries or other scheduled tasks other than by configuring them through our control panel.

i. Give away web space under a domain (including resellers giving away free websites).

j. Operate a proxy website or service.

k. Use the hosting service as a remote file host for other websites.

l. Operate self-hosted file sync or similar “cloud storage” based services, including but not limited to OwnCloud, Pydio, and Sparkleshare.

m. Run any news/article-based blogs or websites that generate content through the use of bots.

You must not use the Hosting Services as a backup facility or for file-sharing. Therefore, all files uploaded to our servers as part of your use of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part. We reserve the right to delete files or directories that violate these terms without notice to you.

All pages of websites stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimize your web pages for search engines, you agree to use coding and techniques that fully comply with the guidelines issued by Google, Bing, Yahoo, and other major search engines.

MySQL Databases may be limited to 1024 megabytes in size at our discretion. Databases exceeding this size may, only with prior consent, be run under our supervision.



Backup Limitations

Any shared hosting account that uses more than 10GB of disk space or contains more than 200,000 inodes may be removed from our weekly or daily backups. Any user whose hosting account is using more than 10GB of disk space or contains more than 200,000 inodes is solely responsible for maintaining the copy of his/her account.

Please note that any account which takes longer than 1 hour to backup, will be automatically excluded from the backup process. This will typically be the case when there are a large number of inodes, or the account size is large.

Our backup service is a courtesy addition to the service, and backups are best effort, however accounts which exceed this limit will be excluded automatically. It’s always advisable that you maintain your own backups off-site in all cases.

Softaculous backups will be removed from the server and no copy will exist. The self-storage of any types of backups within the hosting space is strictly prohibited.

Plugins used for backups may not store local backups within the account quota and may only be stored ‘offsite’ with an arranged cloud storage provider, such as Google Drive or S3. Any backups left on the system, or excessive backups retained may lead to account suspension or removal.


You are required to use email and related services in strict compliance with the following terms:

  1. Email Sending Limits:

    • To safeguard overall server performance, you may send and/or forward no more than the number of emails per hour per domain as specified here: 

      150 (Per Domain /h)
    • A single hosted user/domain may not host more than 200 mailboxes.
    • Premium products may offer varying or increased sending limits.
  2. Storage and Provisioning:

    • For Shared Hosting accounts, total email storage shall not exceed 50GB per account.
    • For Shared or Reseller hosting accounts, there must not be more than 50 email addresses provisioned for a single user.
  3. Email Checks and Connections:

    • For IMAP/POP3 mailboxes, you may perform up to 100 email checks per hour.
    • For POP3, you may perform up to 10 concurrent connections to the email system per IP address on Shared and Reseller servers, and up to 20 concurrent connections per IP address on Business and Email servers.
    • For IMAP, you may perform up to 30 concurrent connections to the email system per IP address on Shared, Reseller, Business, and Email servers.
  4. Email Volume and Blocking:

    • CloudTusker may, at its sole discretion, limit the volume of email messages you can deliver through our services. This may involve queuing your email messages internally or temporarily rejecting requests to send email.
    • CloudTusker may block any message you attempt to submit using our services for any reason whatsoever, with or without notifying you of such blocking.
    • Under no circumstances will CloudTusker be liable to you or any other party for any indirect, special, economic, or consequential damages (including without limitation lost profits) arising out of email blocking or queuing.

By adhering to these guidelines, you ensure the optimal performance and reliability of email services for all CloudTusker users. Any breach of these terms may result in restrictions or termination of email services.

Storage and Security

At all times, You shall bear full risk of loss and damage to Your server and all of Your server content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions, and use under and charges incurred with Your account or password, or in connection with the server or any of Your server content displayed, linked, transmitted through, or stored on the server. You shall be solely responsible for undertaking measures to:

  1. Prevent any loss or damage to Your server content.
  2. Maintain independent archival and backup copies of Your server content.
  3. Ensure the security, confidentiality, and integrity of Your server content transmitted through or stored on CloudTusker servers.
  4. Ensure the confidentiality of Your password.

CloudTusker services are not intended to be used for data backup or archiving purposes. Using an account as an online storage space for archiving electronic files is prohibited and will result in the termination of hosting services without prior notice. We reserve the right to delete Your archives if they affect Our overall server performance, and CloudTusker shall have no liability to You or any other person for loss, damage, or destruction of any of Your content.

The services offered by CloudTusker are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be utilized as such without further compliance activity. CloudTusker shall have no liability to You or any other person for Your use of CloudTusker products and/or services in violation of these terms.